Terms and Conditions

It is mutually agreed that the following terms and conditions form an integral part of this contract and the no variation or modification shall be effective unless accepted by Wedding Stationery Direct in writing.

About Us
Wedding Stationery Direct is an online retailer offering personalised stationery for weddings and other special events through our online shop. We are based in Blackburn, Lancashire and we can be contacted by telephone on 01254 201498. We can also be contacted via email using the contact form on our website. 

Client Relationship
Wedding Stationery Direct is acting as an independent Contractor.  Wedding Stationery Direct is not undertaking any artwork as any employee of the client, nor entering into a joint venture of partnership with the client.  Wedding Stationery Direct reserves the right to seek advice or assistance when required.

Wedding Stationery Direct reserves the right to display any designs on their website and in promotional and marketing materials but we will not display any designs until after your wedding date.

The prices for our stationery include one printed insert for each Wedding Invitation, Evening Invitation and Menu.  Order of Service can have up to 2 inserts, giving 8 pages of print which is enough to include hymn words.  Inserts are printed in black on either white, ivory or cream paper to match the card. Coloured inserts and/or print are available at a small additional cost.  We can also print your guests’ names should you require it, also at a small additional cost.  Prices also include a white, ivory or cream coloured envelope where applicable.

All designs are handcrafted and made to order, so slight variations in colour and materials may occur from card to card and may differ slightly from the photographs on our website and any samples.  Due to the delicate nature and manufacturing of handmade wedding invites card sizes and placements may vary slightly and these do not constitute grounds for complaint or replacement/refunds.

Please note that within laser cut invites small areas may appear slightly burnished or scorched.  The above variations are part of the manufacturing process and do not constitute grounds for complaint or replacement/refunds.

Care should be taken when handling your cards and when inserting them into envelopes.  You will receive your cards in perfect condition and we cannot be held responsible for any damage caused after you have signed for them.

Hand Finished Embellishments
The client accepts that due to the nature of any items that are finished by hand by Wedding Stationery Direct or by a supplier that each may differ in size, shape, finish, colour, texture and appearance.

Replacement & Substitution
We do not carry a stock of items.  This is due to the fact that card & paper colours can vary from batch to batch and suppliers do sometimes withdraw items without prior notice to Wedding Stationery Direct.  Wedding Stationery Direct accepts orders on the understanding that delivery is subject to availability.  Should an item not be available, the customer will be informed and an alternative offered.  If the alternative is not acceptable a refund will be offered.  Any substitutes used will be of the same high quality as the original choice.

Our minimum order quantity is 20 for save the date; wedding invitations; evening invitations; order of service & place cards.  Table numbers & menus are by negotiation if ordered separately.  When ordering wedding invites, place cards, table numbers, table plans, etc. in one order, we will split your order so that all of your ‘on the day’ stationery can be personalised one month before your wedding day. As a result, this will incur an additional delivery charge if we are posting your order out.

We do advise early ordering as our lead times can fluctuate.  Express orders may be available depending on our workload but may incur extra charges.  This is at our discretion and is dependant on the size of your order and our current workload.

We recommend that you order all your wedding stationery at once, with an estimate for the number of Order of Service, Menu, Place Cards etc.  This is to keep costs down, is more likely to ensure colour matching, ensure continuity of your design and enable us to book your production slots.  Exact numbers for Order of Services and venue items can be clarified at a later date.  We always advise ordering a few spares for any extra guests and clergy and for any errors if you are planning to write out your guests’ names on the invitations yourself.

Ordering Save the Day Cards
Save the Date cards are sent out any time in advance to pre-announce your occasion but please allow as much time as possible for your order, particularly during the lead up to the summer wedding season.

For orders containing only Save the Date cards, we request that 100% of the order value is paid in advance. A proof copy of your Save the Date card will be sent within 7 days of receipt of proof confirmation. 

Price Changes
Our prices are subject to change without prior notice, but confirmed orders secured with a paid 50% deposit will not be affected.  Quotes sent out for direct orders are valid for 28 (twenty-eight) days.

Confirmation of Order
Receipt of confirmation of your order is to indicate that we have received your order. It does not mean that all the items required are available. All stock is subject to availability from our suppliers and we reserve the right to cancel part or all of your order. You will be notified via email if any items are unavailable and we will discuss options with you.

Wedding Stationery Direct will provide a full set of text and layout proofs to illustrate the personalised wording for each item of stationery to be produced.  These will be provided in a word or PDF document via email.  Proofs are for the Client to check that all the information is correct and present, and as they would like it to appear.  A standard of two (2) sets of changes can be made.  Any alternations above this will be liable for extra costs. Whilst every care is taken in preparing these proofs, it is the client’s responsibility to thoroughly check all proofs carefully for errors in style, text, layout, grammar and spelling before emailing us in acceptance of their content.  Any mistakes noticed after completion are not the responsibility of Wedding Stationery Direct.  Any amendments will be charged at an hourly rate of £30.00 per hour.

All orders under £200 require full payment upfront.  For orders over £200.00, a non-refundable deposit of 50% of the total order value is required upon booking. This will guarantee and secure the price you pay for items at the time of ordering.  The remaining 50% balance will be payable on agreement of proofs and prior to the commencement of the production of the order.  All payments must clear before any work commences.  Any postage charges will be payable before we send your order out.  No orders will be dispatched unless final payment has cleared.  Invoices are payable upon receipt, Wedding Stationery Direct reserve the right to add a late payment fee of 1% per day. Invoice reminders carry a £5 administration fee.  Wedding Stationery Direct will send 2 reminders of an overdue invoice before starting legal proceedings to recover the monies owed.  Payment reminders will be sent out 30 days from the date on the first invoice.

Payment Options
Wedding Stationery Direct accepts payment by personal cheque, crossed postal order, bank transfer or PayPal.  Payment details for your chosen method of payment will be given when you have placed your order.  Please note that if you choose to pay via PayPal a charge of 3.4% will be added to the total cost of your order due to their charges.

Default in Payments
The Client shall assume responsibility for cost outlays by Wedding Stationery Direct in all collections of unpaid fees and of legal fees necessitated by default in payment.  Invoice in default will include but are not limited to fees for collection and legal costs.

The client must assume that all expenses of, including but not limited to, stock, imagery, fonts, digital items, printing materials to be used within any design work created by Wedding Stationery Direct on behalf of the client will be added to the final bill and fall on the responsibility of the client for payment.  Where any expenses are due to arise, Wedding Stationery Direct will provide the client with a quote and will require written confirmation of acceptance before making any additional expenses.

The client must assume that all additions, design alterations, changes in content, layouts or process changes requested by the customer, will alter the time and cost.  Any changes to be made by Wedding Stationery Direct will be charged at an hourly rate of £30.00.

Extra Invites
Minimum order for extra invites is ten (10) copies of any item.  A surcharge of £7.50 will be added onto the total cost of the extra invites to cover time in producing these.

If ordering less than ten (10) extra invites a surcharge of £15.00 will be added onto the total cost of the extra invites to cover time in producing these.


When making extra invites, we reserve the right to charge you for postage of any extra materials that may be needed to fulfil your extra invite order. You will be advised of any postage costs at the time of ordering extra invites.

Production Times & Deadlines
Due to the nature of handmade stationery, we require a lead time of 3 – 4 weeks from the cleared payment.  Any timings given are for estimation purposes only unless the client sets a required deadline.  Ideally Wedding Stationery Direct recommends you place an order at least 3-4 months before you intend to send out your invitations.

If a deadline is to be put in place the client must notify Wedding Stationery Direct of this before booking.  Wedding Stationery Direct cannot be held responsible for any delays if deadlines are not mentioned in writing prior to booking.

Any delay in the completion of the design due to unforeseen illness, or events outside Wedding Stationery Direct control will mean the project may be delayed.  You will be notified if this is the case.

If after 7 days of any work being sent to you, Wedding Stationery Direct does not receive a response or communication from you, Wedding Stationery Direct cannot be held responsible for any delays in the completion of the design.

Payment & Delivery
No goods will be despatched until the balance of the account has been paid in full.  All products remain the property of Wedding Stationery Direct until full payment has been received and cleared.

Any dates quoted for delivery of orders are approximate only and Wedding Stationery Direct shall not be liable for any delay in delivery of the orders however caused. Time for delivery shall not be of the essence.  All our products are carefully packaged and leave us in perfect condition.  Wedding Stationery Direct do not take responsibility for goods damaged or lost during transit.

Your stationery will be sent via a signed for service.  All parcels will be tracked and a signature will be required for added security and peace of mind.  Alternatively, your stationery can be collected in person from our premises.  Deliveries can be sent to your home, work or an alternative address. We will notify you once your delivery has been dispatched, with a reference number, which will allow you to track your parcel throughout its journey.

Our postage charges include postage, packing materials and labour and are currently –

Small parcels                   £10.00
Medium parcels               £15.00
Table Plans                      £15.00

When ordering order of services, menus, place cards, table numbers, and a table plan. Two parcels will be sent and charged at £25.00 for the two.  For any orders outside the UK (i.e. Scotland, Ireland, IOM, IOW & NI) please contact us for delivery charges.

Should your order be required by a specific date, please email or call us to let us know and we will endeavour to meet your deadline.  The delivery time of your order will depend on the service chosen and on the weight and size of your order.

All our products are carefully packaged and leave us in perfect condition. Wedding Stationery Direct do not take responsibility for goods damage, delayed, missing or lost which have been sent to the client.

Should the client rearrange delivery of any items to an alternative address directly with Wedding Stationery Direct’s chosen courier, the client accepts full responsibility for any items damaged, delayed, missing or lost.

Wedding Stationery Direct cannot be held responsible for any items created by Wedding Stationery Direct that have been damaged, delayed, missing or lost which have been sent by the client.

Return postage costs are not covered by Wedding Stationery Direct

Wedding Stationery Direct is not responsible for any items damaged, delayed, missing or lost that have been returned by the client.

Wedding Stationery Direct is not responsible for any postage costs incurred by the client when sending their wedding stationery.

Failed or Delayed Delivery
Wedding Stationery Direct will not be responsible where any failure or delay in delivery is due to circumstances beyond our control, including but not limited to, Acts of God, fires, strikes, and failure of suppliers or distribution partners.  In the event of such a delay our obligations under the contract will be suspended for the period of the delay.

Returned Deliveries
All stationery parcels will require a signature on delivery.   Should orders be returned to Wedding Stationery Direct due to a failed delivery for any reason (e.g. customer away on holiday, not collected from a depot or Post Office in time) then a further postage fee will be required before the order can be dispatched again.

Lost or Damaged Parcels
Items will not be considered lost by the Royal Mail until 10 days after posting via First Class post, longer for standard parcel delivery.  (Please see www.royalmail.com or visit your local post office for details).  If the parcel has not arrived after 10 days from dispatch date, please advise Wedding Stationery Direct in writing so that a claim can be filed with Royal Mail.  We regret that replacement items cannot be dispatched until this time period has elapsed.
Wedding Stationery Direct takes all reasonable precautions to make sure orders are addressed accurately and clearly before dispatch but if the customer enters an incorrect or incomplete delivery address, incorrect postcode etc. Wedding Stationery Direct cannot be held responsible if the goods go astray and any claims will not be entertained.  Similarly if the customer requests that Royal Mail or other Carrier has to leave goods in a nominated place, for example a door step, in a shed/greenhouse/garage, or anywhere else it is entirely at the customers’ risk.
Whilst every effort is made to pack your order safely and securely Wedding Stationery Direct cannot accept responsibility for any loss or damage which occurs during transit via any delivery service.  It is the responsibility of the customer to ensure all outer packaging is intact and undamaged upon receipt.  If outer packaging appears damaged, please inspect the contents before accepting your delivery.  If contents are damaged please bring this to the attention of the postal worker then please sign ‘as damaged’, keep any damaged packaging/contents, take photographic evidence if possible and contact us at your earliest convenience to discuss.

For all orders that are not received, we require the failure of delivery to be reported to us in writing within 28 days of the date of order.  Failure to do so will forfeit any subsequent claim.

Wedding Stationery Direct makes every effort to work with clients to ensure the process of ordering right through to delivery is a smooth and carefree one. However, we are aware that sometimes plans can change or unforeseen circumstances may arise.

Cancellation by the CLIENT – You have the right to cancel your project at any stage of the design process, in the event of cancellation any monies paid prior to cancellation are non-refundable and you will also be required to pay for any additional work that has been carried out prior to the cancellation which has not been paid for.

Ownership of all copyrights and the original artwork shall be retained by Wedding Stationery Direct.  Any usage of the artwork created by Wedding Stationery Direct by the Client before or after the project being cancelled will result in appropriate legal action.

Cancellation by the DESIGNER – In the unlikely event of Wedding Stationer Direct not being able to complete the design due to illness or events out of their control, another professional designer will be recommended to complete the work.  Wedding Stationery Direct reserves the right to cancel the project at any given time without prior notice.

Distance Selling Act
Under EU Distance Selling Directive regulations, personalised goods are an exception to the normal regulations regarding cancelling orders.  As bespoke orders are all handmade especially for you, should you wish to cancel an order you must notify us, preferably by telephone or email, within 24 hours of placing the order.  After that, we will do everything we can to cancel the order, but if the items are already made or being made then unfortunately we cannot refund you.

Your rights to return goods under the EU Distance Selling Directive can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Any refunds or exchanges will be at our sole discretion and will only be made if the stationery is faulty or does not meet the specifications of the final proof excluding colour.  If you feel that there are any discrepancies with your order these must be communicated to Wedding Stationery Direct within 24 hours of the goods being received by the customer.  After 24 hours the goods will be deemed to have been accepted by you.

In the event that the error reported is an error by Wedding Stationery Direct (i.e. it differs from the wording supplied and approved by you) Wedding Stationery Direct shall replace the item(s) affected. In these circumstances you may be required to return the item(s), in original packaging, if requested to do so by Wedding Stationery Direct. Wedding Stationery Direct will bear the cost of this and replacement(s) shall be sent out as soon as possible.

If the fault is the responsibility of the client, we will try to be as fair as possible.  We urge you to please check carefully and confirm that all details of spelling, dates, times etc. are accurate at the final proof stage before production begins.

IMPORTANT: Reprints or refunds will not be made if the goods contain errors but are as ordered by you.  It is therefore vital that you ensure that information and guest names given to Wedding Stationery Direct are correct.  Wedding Stationery Direct accepts no responsibility for checking your spellings and is not responsible for running a spell check on stationery wording.

If you are not entirely satisfied with individual cards you receive, they may be returned to Wedding Stationery Direct in an ‘as new’ condition (they must not be printed or written on).  The safe return of cards is the responsibility of the customer and goods must be returned in their original (and re-sellable) condition.

Please Note: All our designs are handmade and each card is made individually, therefore it is normal to expect minor variations from card to card.  However, this is always kept to an absolute minimum and does not constitute a fault.

Arranging a Return
Firstly, please use the contact’ page or telephone us within 24 hours of receiving your order quoting your invoice number.  Please include full details of the items you wish to return and the reason(s).  If your return request is accepted, you will be emailed and given a Returns Reference Number. Package your items for return securely and send them with a copy of the original invoice, with the Returns Reference Number written on the invoice.  We can not accept responsibility for the safe return of these goods, therefore, it is advisable that a proof of postage is obtained.  Should the goods fail to reach us, this will aid in any claim you may wish to make with your chosen courier.  If we have agreed to pay the return postage, please send the items back via 1st Class Recorded service and retain the proof of postage.  Once we have checked the goods and have deemed them to be in a satisfactory condition, a refund will then be made via your chosen method of payment.

Any complaints should be raised by the client with WSD in writing within 28 days of first becoming aware of the matter to be complained of and in any event within 28 days of receipt of the artwork.

Responsibility and Storage of Stationery
Risk of damage to or loss of the goods shall pass to the client at the time of delivery or on the date of the first attempted delivery by the courier or Royal Mail.

You are responsible for performing a final check of names and details on stationery before items are used or sent out to guests.

Once stationery is received by you, it is your responsibility to ensure that it remains in good condition. Stationery should be stored flat where possible, and in any event must be stored in a dry environment at room temperature. If exposed to damp or very hot/cold conditions, stationery may become bent or damaged and this is not a fault of the product.

Postage of Individual Invites
Please note that it is your responsibility to check you have the correct postage when sending out your stationery to your guests. It is not the responsibility of Wedding Stationery Direct.

Some designs are bulky so will require a ‘large letter’ stamp or possibly a higher postage value, so we recommend checking with your post office prior to sending.

Health & Safety
Because some of our designs contain small detachable parts, they are not suitable for young children.

Contacting Us
We are completely dedicated to your total satisfaction. If you have any suggestions or comments please feel free to contact us via one of the following methods –

By email  – please use our ‘contact us’ page as we avoid publishing our email addresses in an effort to reduce the number of spam emails we receive.  As soon as you use our form you will receive an email response which you can then reply directly to.

By post – Wedding Stationery Direct, 12 Kentmere Drive, Cherry Tree, Blackburn, Lancashire, BB2 5HF.

By phone – You can contact us on 01254 201498.
Our customer service lines are open 9.00 am – 5.00 pm Monday to Friday, with email support available outside of these times. When our lines are busy please either leave a message on our answering service or email us through our contact us page.

Copyright Policy
Wedding Stationery Direct respects the intellectual property rights of others and asks its visitors to do the same.

All of the copyright in the material, documents, site design, graphics, systems, codes and connections contained on this web site or linked to it and the selection and arrangement thereof are owned by Wedding Stationery Direct, the web site designers or the publishers of those sites to which this web site links.  All rights are reserved.  You are entitled to electronically copy and to print any hard copy sections of this web site for the sole purpose of placing an order with Wedding Stationery Direct.  Any other use of material on the web site, including photocopying, modifying and/or distributing any pages printed off this web site for purposes other than those noted above, without our prior written consent, is strictly prohibited.

For the avoidance of doubt and for absolute clarity, nothing in these terms or any contract between us will confer on any third party any benefits or the right to enforce any of these terms or any such contract whether pursuant to the Contracts (rights of Third Parties) Act 1999.

Breaches of copyright will not be tolerated and therefore the designs and content of this website must not be reproduced, downloaded or copied in any form without prior agreement.

Non-adherence to the terms of this copyright statement will immediately cancel any general access rights otherwise given.

Unless specified, all designs remain the Copyright of Wedding Stationery Direct and may not be copied, reproduced or used in any way other than the agreed use of stationery for a specific wedding. All stationery purchased from Wedding Stationery Direct will have our email or website address on the back of the card. This is for copyright and branding reasons. Any design(s) not chosen by the client shall remain the property of Wedding Stationery Direct.

Wedding Stationery Direct reserves the right to use any designs and photography featuring the design within advertising material, magazines, website, blog or social media pages and consent is hereby given by the client.

The client is responsible for ensuring that they have obtained full copyright or permissions to use any contents in the artwork not provided by Wedding Stationery Direct.  This includes, but is not limited to all hymns, poems, readings, photographs, design elements and branding of other companies you ask us to include in your stationery.  Wedding Stationery Direct cannot be held responsible for any legal action taken against the client for unlawful use of any content within the design.

Website Content
The content of www.weddingstationerydirect.com and samples are for your personal use only. You may not copy the content (unless indicated), distribute, transmit, reproduce, publish or commercially exploit or create derivative work from the content or samples.

Wedding Stationery Direct shall not disclose any confidential information concerning the design or project to any third party without prior permission.

Data Protection & Privacy
Wedding Stationery Direct is committed to protecting the privacy of our website users and clients.  Any personal information submitted by visitors to our website will be processed in accordance with the principles set out in the Data Protection Act.  Wedding Stationery Direct do not share information submitted by our website user with third parties.

Limitation Of Liability
Wedding Stationery Direct are not liable for direct, indirect, incidental, consequential, punitive, or other damages (including, but not limited to, economic losses, lost profits, lost revenues, or lost data) arising out of the access to or inability to access to this Website even if advised of the possibility of such damages.

Wedding Stationery Direct shall not be liable to the customer or be deemed in breach of the agreement by reason of any delay in performing, or any failure to perform any of the Company’s obligations in relation to the goods if the delay or failure was due to any cause beyond the Company’s reasonable control.  Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond Wedding Stationery Directs’ reasonable control:

Act of God, explosion, flood tempest, fire or accident

War or threat of war, sabotage, insurrection, civil disturbance or requisition.

Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of governmental, parliamentary or local authority

Import or export regulations or embargoes

Strikes, lock-outs or any other industrial actions or trade disputes

Difficulties in obtaining raw materials, labour, fuel, parts or machinery.

Power failure or breakdown in machinery.

Any dispute, claims or proceedings of whatever nature between Wedding Stationery Direct and the Customer in connection with or arising out of the validity construction or performance of this agreement shall be subject to the non-exclusive jurisdiction of The High Court of England and Wales, to which both parties irrevocably submit.

If Wedding Stationery Direct fails to deliver the order for any reasons other than those outside of the Company’s reasonable control or the Customer’s fault and Wedding Stationery Direct is liable to the Customer, the Company’s liability shall be limited to the invoice price of the goods.

Risk of damage to or loss of the goods shall pass to the customer at the time of delivery or, if the customer wrongfully fails to take delivery of the goods at the time when Wedding Stationery Direct had tendered delivery of the goods.

Promotions & Offers
Only one promotion or offer can be used in any one order.

No alternative will be offered.
Offer is subject to availability.
Wedding Stationery Direct reserves the right to amend or withdraw a promotion or offer at any time. 

We reserve the right to change these terms and conditions at any time.